Last updated: 29 September 2026
This policy applies to translation, localisation and other linguistic services supplied under the Wordmox brand by EVOLVECORE LTD, company number 15105004, registered at 27 Old Gloucester Street, London WC1N 3AX, United Kingdom (Wordmox, we, us or our).
Our services are prepared to each client’s instructions. This policy explains when an order can be cancelled, how quality concerns are reviewed and when a refund may be available. It forms part of our Terms and Conditions. Nothing in it restricts a remedy or cancellation right that applicable law makes mandatory.
1. How to make a request
To cancel an order, report a quality issue or request a refund, email info@wordmox.com. Include:
- your full name and contact details;
- the order reference;
- whether you are requesting cancellation, quality review, revision or refund; and
- for a quality or refund claim, specific examples and enough detail for us to assess the issue.
Please send a cancellation request as soon as possible because the amount of work already performed affects the amount, if any, that can be refunded. We will confirm an accepted cancellation in writing.
2. Cancellation before work starts
You may cancel an order before work on it has begun. If you have already paid, we will refund the cancelled order in full.
Any mandatory statutory cancellation right that applies to you remains unaffected. In particular, this policy does not replace or reduce consumer rights under applicable law.
3. Cancellation after work starts
Because each service is custom and made to order, costs can be incurred as soon as preparation, translator assignment or linguistic work begins. If you cancel after that point, we will assess the stage reached, the proportion of work completed and costs already incurred.
We may retain or charge a proportion of the agreed price, or the full price where justified by the amount of work completed and costs incurred. Any remaining balance already paid will be refunded. This assessment is subject to any mandatory consumer rights.
4. Completed and delivered orders
Once the agreed service has been completed and delivered, a refund is generally not available merely because the client changes their mind or prefers a different style, tone or vocabulary.
A delivered order may still qualify for a correction or a partial or full refund where an objective service error is proven, or where applicable law requires a remedy. We assess the agreed brief, source material, instructions, delivery and evidence of the reported issue.
A refund will generally not be due to the extent that the concern results from:
- incorrect, incomplete, ambiguous or unclear source material or instructions supplied by the client;
- a purely subjective preference rather than failure to follow the agreed brief;
- a change to the source material, purpose or instructions after delivery;
- delay caused by the client’s failure to provide information, feedback, approval or payment; or
- circumstances outside our reasonable control
These exclusions do not apply where doing so would override a mandatory legal right.
5. Free objective-error revisions: 7 days
You may request a free revision within 7 calendar days after delivery if the delivered work contains an objective error, such as a typo, omission or mistranslation. Identify the relevant passage and explain the issue so that we can review and correct it.
The free revision window does not cover new content, changed source material, a revised brief, additional services, or stylistic and preference-based changes. We may quote separately for those requests.
6. Quality complaints and refund claims: 30 days
You may submit a quality complaint or refund request within 30 calendar days after delivery. The request must provide specific examples of the alleged error or failure. We will review it against the source material, confirmed scope and instructions.
If the claim is justified, the outcome may be a correction, a partial refund or a full refund, depending on the nature and extent of the proven issue and any mandatory remedy required by law.
The 7-day free revision period and 30-day quality/refund claim period serve different purposes. A documented claim submitted after day 7 but no later than day 30 may still be considered for a quality remedy or refund; however, it does not automatically entitle the client to a free revision under section 5.
7. Refund method and processing time
If we approve a refund, we will process it within 14 calendar days after approval. It will be returned through the original payment route used for the order.
Your bank or payment provider may need additional time to make the funds visible after we process them. Any such external processing period is outside our control.
Card payments are handled by Empyra Ltd, trading as Velvexpay. Wordmox does not store full payment-card details.
8. Currency and third-party charges
Our base prices are in euros (EUR). Where payment was made in another displayed currency, Wordmox charged the converted amount shown for that currency using our internal exchange rate and did not add a separate currency-conversion fee. A bank or card issuer may impose its own conversion, cross-border or other charges. Those charges are outside Wordmox’s control and are not part of the service price refunded by us, except where applicable law requires otherwise.
9. Governing law and courts
This policy and any non-contractual obligations arising from it are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction over disputes connected with this policy or the services. If you are a consumer, this does not deprive you of any mandatory legal protection or any right to bring proceedings in another court that applicable law gives you.
10. Contact details
EVOLVECORE LTD (Wordmox)
Company number: 15105004
27 Old Gloucester Street
London WC1N 3AX
United Kingdom
Email: info@wordmox.com
Telephone: +44 77 2334 7003
Website: https://wordmox.com